Frequently Asked Questions
Everything you need to know about the Deus Ex Machina experience.
Where does Deus Ex Machina Europe ship to?
We ship to most countries within the European Union and select international territories. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
What is your return policy for online orders?
You can return any unworn, unwashed items with original tags attached within 30 days of delivery. Please use our online portal to initiate your return and receive a shipping label.
How do I know which size to order?
Each product page features a detailed size guide. Our garments generally follow a standard fit, but we recommend checking specific measurements for our technical jackets and heritage-style tees.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and local European payment options like Klarna and iDEAL.
Are your products covered by a warranty?
Yes, we stand by the quality of our craftsmanship. All apparel and accessories are covered against manufacturing defects for a period of one year from the date of purchase.
How should I care for my Deus graphic tees and custom jackets?
To preserve the print and fabric, we recommend washing your items inside out in cold water and hanging them to dry. Avoid ironing directly on graphic prints.